The OS Diagnostic.

Find out in two weeks exactly which leaks are costing you signed cases — and which fix matters first. A scored OS Map and a written prescription, built with you in a live working session. $1,500 (first 3 clients) / $3,000 — a standalone first piece of work we propose after a free discovery call, and the fee credits to your first CMO month if you go forward.

Spartan is run by Matthew Tate — 15 years coaching marketing directors at law firms and home-services businesses.

Three minutes on what the OS Diagnostic buys.

Three minutes from Matthew on what the OS Diagnostic buys, how the fee credits to your first CMO month, and what walks out of the working session with you.

What you get.

01

Asset Audit Questionnaire and system access

Your team completes the Asset Audit Questionnaire in week one — goals, KPIs, lead sources, intake flow, tech stack, current spend, current performance. We get read access to your Google Business Profile, your site, your CRM, your GA4 if you have it, and the last ninety days of intake records. This is the input to everything that follows.

02

A scored OS Map across all five pillars

Your Spartan Marketing OS Score, 0–100. Each of the five pillars — marketing scorecard and cadence, lead generation, intake conversions, reviews and nurture, reporting and attribution — scored 0–20 against a written rubric. You see exactly where the score is high, where it leaks, and how much each leak is costing in signed cases.

03

A four-hour live working session — recorded

You and your intake lead on Zoom with us. We walk through the audit, validate the score, and build your OS Map on screen. Then we name the specific Quick Win Campaign that runs in the first weeks if you move into a CMO engagement. The session is recorded; you keep the recording.

04

Vision alignment

A short, structured conversation about where the owner wants the firm in twelve to twenty-four months — case-type mix, headcount, owner take-home, time off the bench. The prescription is anchored to that target, not to a generic "more leads" frame.

05

A written prescription within twenty-four business hours

Not a strategy deck — a playbook. What's broken, what to fix, in what order, and which path matches your firm's baseline, capacity, and stage. The prescription names one of three paths.

Two weeks. Seven steps.

  1. Day 0

    Kickoff

    Once we've agreed the OS Diagnostic is the right start, sign the agreement and the fee is due upfront. You get the Asset Audit link, a kickoff Loom from us, and a Zoom invite for the working session in week two.

  2. Days 1–5 · Week 1

    You complete the Asset Audit

    Your team completes the Asset Audit Questionnaire. You grant read access to GBP, site, CRM, and the last ninety days of intake records.

  3. Day 6

    We do deep prep

    Score all five pillars 0–20. Compute revenue-per-employee, marketing-spend percent, and the gaps in your Ideal Case Bucket. Draft the prescription.

  4. Days 7–10 · Week 2

    The four-hour live working session

    Recorded. Owner attends — intake lead strongly preferred. We tear down the OS together, build the OS Map on screen, name the leaks in priority order, and lock the Quick Win Campaign that would run if we move forward together.

  5. Within 24 business hrs

    Written prescription lands

    The written prescription document lands in your inbox. The prescription names the path: CMO engagement at one of three tiers, Reset, or walk away with the roadmap.

  6. Within ~5 days after recap

    Matching proposal follows

    If the prescription points to CMO or Reset, the matching written proposal lands in your inbox. We never pitch the engagement inside the working session itself — the session earns trust; the proposal follows.

  7. Within 30 days of recap

    Decision window

    Sign forward into a CMO engagement or into Reset, and the Diagnostic fee credits dollar-for-dollar to your first CMO month. Walk away, and the OS Map, the prescription, and the recording are yours.

The OS Diagnostic

$1,500 (first 3 clients) / $3,000

What's included
  • Asset Audit Questionnaire + system access prep
  • Four-hour live working session (recorded)
  • Scored OS Map across all five pillars (delivered within twenty-four business hours of the working session)
  • Vision alignment
  • Written prescription + path recommendation + Quick Win Campaign playbook

Fixed scope, fixed price. The OS Diagnostic is a real piece of work — a standalone first piece we propose after a free discovery call, not a cold purchase. We don't dress a sales pitch up as an audit. You know the full cost before we start, and it never grows. Intro pricing: $1,500 for the first 3 clients, then $3,000.

The credit — the fee follows you into the engagement.

If we sign forward into a Fractional CMO engagement

The Diagnostic fee you paid credits dollar-for-dollar to your first CMO month at Engaged, Embedded, or Anchor intensity.

Window: within thirty days of recap · Why it credits: the Diagnostic work overlaps month one — you never pay twice for it.

If we sign forward into Reset

The Diagnostic fee you paid credits dollar-for-dollar against your 90-day Reset block at $8,000.

Window: within thirty days of recap · Why it credits: the same diagnostic work overlaps the Reset's opening.

If you walk away with the roadmap — no signed engagement inside the thirty-day window — the fee stays the fee. You keep the OS Map, the prescription, the recording, and the Quick Win playbook. The walk-away path isn't a failure case; for some firms it's the right answer, and we'd rather you act on the roadmap than buy a tier you can't absorb.

The credit is the point. We measure what you take home — that means routing each firm to the engagement that actually fits, including the engagement we don't sell you. (Credits are computed on what you actually paid — a credit, once applied, is exhausted, and your credits never exceed your cash paid.)

The prescription points to one of three paths.

We name the tier and path at the recap, not on a call — from the OS Score and the vision alignment.

Path 1 — A Fractional CMO engagement

From $3,500/mo

Default case. The prescription names the right tier — Engaged ($3,500/mo — we direct, your team implements most of it), Embedded ($7,000/mo — balanced split, the most common case), or Anchor ($10,500/mo — we own most of the install) — based on the per-pillar baseline we scored and the implementation split your team can support. Every CMO tier covers all five pillars from Day 1 in 90-day blocks.

See full tier detail

Path 2 — Reset

$8,000 · 90 days

Prescribed when the firm presents with a defined transitional pain: a pipeline emergency, an escape from a bad vendor relationship, or a marketing reset forced by a change at the firm. Ninety days, $8,000, one block — mandatory conversion to a CMO engagement at day 90 or we end the work cleanly. Reset has one shape and one job, and it's prescribed here — at the OS Diagnostic — not sold from a page.

Path 3 — Walk away with the roadmap

You keep everything

Prescribed when the firm's situation, capacity, or fit doesn't support a paid engagement right now. You keep the OS Map, the written prescription, the Quick Win playbook, and the recording. The roadmap is real work — most firms would pay an agency more to produce a thinner version of it. Acting on it yourself is a legitimate path; we'd rather you do that than overbuy.

We don't pick the path in a sales conversation. We pick it from the score, the vision alignment, and what the firm can absorb.

Before. After.

Before the OS Diagnostic
  • You're guessing which lead source is paying for itself.
  • You think your intake response time is fine. You haven't tested a Saturday lead.
  • You're not sure if your marketing spend is too high, too low, or about right.
  • You have a list of "we should do" items. No priority order.
  • Agencies have used a free call to pitch you a tier on a hunch.
After the OS Diagnostic
  • A scored OS Map across every pillar — 0–100, with the leaks named and the cost in signed cases quantified.
  • A measured speed-to-lead test result for your form, including the after-hours one.
  • Your marketing spend benchmarked against the 20% target and your peer set.
  • A prioritized fix list. You know exactly what gets installed first, second, third — and at what intensity.
  • A written path recommendation — CMO at the right tier, Reset, or walk away — with the reasoning shown.

The install model is human-driven, AI-supported throughout — senior operator judgment in the seat, AI in the backstage handling the parts that used to consume disproportionate operator hours.

Frequently asked.

01 What is the OS Diagnostic and what does it cost?
It's a paid working session — a standalone first piece of work we propose after a free discovery call, not a cold purchase. Across two weeks: an asset audit questionnaire your team completes in week one, a four-hour live, recorded working session in week two, and a scored OS Map plus a written prescription within twenty-four business hours of the session. The OS Diagnostic is a real piece of work — fixed scope, fixed price. We don't dress a sales pitch up as an audit. It's $1,500 for the first 3 clients, then $3,000. And the fee isn't sunk — the Diagnostic work overlaps month one of a CMO engagement, so it credits dollar-for-dollar to your first CMO month if you go forward.
02 Does the OS Diagnostic credit toward anything?
Yes. The Diagnostic fee you paid credits dollar-for-dollar to your first CMO month (or against Reset), if you sign within thirty days of the recap. The reason it credits cleanly: the work delivered in the Diagnostic is the same work that gets done in month one of any CMO engagement — you never pay twice for it. Sign forward and the Diagnostic is effectively folded into the engagement. Walk away with the roadmap and you've still paid for the most useful written read of your marketing system you'll get from anyone.
03 Can I skip the OS Diagnostic?
No — not for CMO and not for Reset. Every ongoing engagement is gated by it. The OS Diagnostic is what lets us name the right tier, calibrate the per-pillar emphasis, and write a prescription you can verify before you commit. A discovery call decides whether we should propose the OS Diagnostic; we still don't sell the ongoing engagement off a call — the tier comes from the scored diagnosis, not a pitch. (The only cold-entry door is sub-$2M Coaching, which is a different relationship.)
04 What happens on the discovery call?
It's free and short — fifteen to thirty minutes. Its only job is to decide whether we should propose the OS Diagnostic at all. It's the one call where we'll tell you not to work with us yet: if you need lead generation before a CMO can help, if you need to exit a vendor first, if you're sub-$2M (Coaching is the right relationship there), or if you're simply not a fit. If it is a fit, we propose the OS Diagnostic as the standalone first piece of work.
05 How long does the OS Diagnostic take?
Two weeks calendar time. On your side: the Asset Audit Questionnaire in week one (a couple of hours for the owner and the intake lead) plus the four-hour working session in week two. The written prescription lands within twenty-four business hours of the session.
06 Can you guarantee a specific revenue increase?
No. Honest answer is that we don't control revenue — your team, the courts, the economy, and your market all sit between us and your P&L. What we are accountable to is a controllable proxy on a shared scorecard: speed-to-lead, intake conversion, cost per signed case, follow-up cadence completion, review velocity. We measure what you take home as the direction we're driving — the dollar number on your distribution check is downstream of those controllable inputs. Anyone guaranteeing a specific revenue increase is either pricing the guarantee into their fee or about to disappoint you. What we do instead is put a consequence behind our own scorecard: the engagement letter names one primary metric up front, and from the second block on, if we miss it while your firm met its own commitments, we credit 20% of your next block — once per engagement, in writing. Plus quarterly exit rights, and you keep everything we build either way.
07 Who needs to be in the working session?
The owner, always. The intake lead, strongly preferred. If you have a marketing director or a marketing-ops person, them too. The session is a teardown of how marketing and intake actually run today — the people closest to that work make it sharper. Anyone who attends keeps the recording.
08 What if the prescription says to walk away?
You keep the OS Map, the written prescription, the Quick Win Campaign playbook, and the working session recording. We don't push a tier if the firm can't absorb it — overselling is the agency model we built Spartan to replace. We'd rather you act on the roadmap yourself, or come back in six months when the timing fits, than buy something the OS Map says won't work.
09 Do you pitch the CMO engagement during the working session?
No. The working session is the working session — we tear down your marketing system together and build the OS Map. The prescription lands within twenty-four business hours; the matching CMO or Reset proposal lands within roughly five days after recap. The session earns trust; the proposal follows. This is by design.
10 Do you work with law firms outside personal injury?
Yes. Four practice areas in scope: Personal Injury, Criminal Defense, Family Law, and Estate Planning. The five-pillar operating system is the same; the intake mechanics, follow-up cadence, and benchmarks vary by practice area. Practice areas outside those four are out of scope.

Start with a free discovery call.

Fifteen to thirty minutes, free. It's an honest fit-check — if the OS Diagnostic is the right start, we'll propose it. You'll never be charged to talk to us.

Get In Touch

Email: [email protected]

Address Office: 5501 Trin Street, Alexandria VA 22310

Terms & Conditions

Assistance Hours:

Mon – Sat 9:00am

Sunday – 8:00pm

5501 Trin St, Alexandria, VA 22310, USA

Email: [email protected]

Phone: (571) 233-5466

Address Office: 5501 Trin Street, Alexandria VA 22310