07 / Frequently asked
Frequently asked.
01
What is the OS Diagnostic and what does it cost?
It's a paid working session — a standalone first piece of work we propose after a free discovery call, not a cold purchase. Across two weeks: an asset audit questionnaire your team completes in week one, a four-hour live, recorded working session in week two, and a scored OS Map plus a written prescription within twenty-four business hours of the session. The OS Diagnostic is a real piece of work — fixed scope, fixed price. We don't dress a sales pitch up as an audit. It's $1,500 for the first 3 clients, then $3,000. And the fee isn't sunk — the Diagnostic work overlaps month one of a CMO engagement, so it credits dollar-for-dollar to your first CMO month if you go forward.
02
Does the OS Diagnostic credit toward anything?
Yes. The Diagnostic fee you paid credits dollar-for-dollar to your first CMO month (or against Reset), if you sign within thirty days of the recap. The reason it credits cleanly: the work delivered in the Diagnostic is the same work that gets done in month one of any CMO engagement — you never pay twice for it. Sign forward and the Diagnostic is effectively folded into the engagement. Walk away with the roadmap and you've still paid for the most useful written read of your marketing system you'll get from anyone.
03
Can I skip the OS Diagnostic?
No — not for CMO and not for Reset. Every ongoing engagement is gated by it. The OS Diagnostic is what lets us name the right tier, calibrate the per-pillar emphasis, and write a prescription you can verify before you commit. A discovery call decides whether we should propose the OS Diagnostic; we still don't sell the ongoing engagement off a call — the tier comes from the scored diagnosis, not a pitch. (The only cold-entry door is sub-$2M
Coaching, which is a different relationship.)
04
What happens on the discovery call?
It's free and short — fifteen to thirty minutes. Its only job is to decide whether we should propose the OS Diagnostic at all. It's the one call where we'll tell you not to work with us yet: if you need lead generation before a CMO can help, if you need to exit a vendor first, if you're sub-$2M (Coaching is the right relationship there), or if you're simply not a fit. If it is a fit, we propose the OS Diagnostic as the standalone first piece of work.
05
How long does the OS Diagnostic take?
Two weeks calendar time. On your side: the Asset Audit Questionnaire in week one (a couple of hours for the owner and the intake lead) plus the four-hour working session in week two. The written prescription lands within twenty-four business hours of the session.
06
Can you guarantee a specific revenue increase?
No. Honest answer is that we don't control revenue — your team, the courts, the economy, and your market all sit between us and your P&L. What we are accountable to is a controllable proxy on a shared scorecard: speed-to-lead, intake conversion, cost per signed case, follow-up cadence completion, review velocity. We measure what you take home as the direction we're driving — the dollar number on your distribution check is downstream of those controllable inputs. Anyone guaranteeing a specific revenue increase is either pricing the guarantee into their fee or about to disappoint you. What we do instead is put a consequence behind our own scorecard: the engagement letter names one primary metric up front, and from the second block on, if we miss it while your firm met its own commitments, we credit 20% of your next block — once per engagement, in writing. Plus quarterly exit rights, and you keep everything we build either way.
07
Who needs to be in the working session?
The owner, always. The intake lead, strongly preferred. If you have a marketing director or a marketing-ops person, them too. The session is a teardown of how marketing and intake actually run today — the people closest to that work make it sharper. Anyone who attends keeps the recording.
08
What if the prescription says to walk away?
You keep the OS Map, the written prescription, the Quick Win Campaign playbook, and the working session recording. We don't push a tier if the firm can't absorb it — overselling is the agency model we built Spartan to replace. We'd rather you act on the roadmap yourself, or come back in six months when the timing fits, than buy something the OS Map says won't work.
09
Do you pitch the CMO engagement during the working session?
No. The working session is the working session — we tear down your marketing system together and build the OS Map. The prescription lands within twenty-four business hours; the matching CMO or Reset proposal lands within roughly five days after recap. The session earns trust; the proposal follows. This is by design.
10
Do you work with law firms outside personal injury?
Yes. Four practice areas in scope: Personal Injury, Criminal Defense, Family Law, and Estate Planning. The five-pillar operating system is the same; the intake mechanics, follow-up cadence, and benchmarks vary by practice area. Practice areas outside those four are out of scope.