04 / Questions
Frequently asked.
01
What is Coaching, and what do I get for $500/month?
Coaching is a working coaching relationship, not a full CMO engagement. Twice-monthly 45-minute calls plus fair-use async access between calls. Ninety-day block commitments, like every other engagement we run; no month-to-month. The $500/mo rate is deliberately accessible — it's the relationship rate, sized so that small firms early in their growth and Spartan alumni stepping down from heavier engagements both have an accessible door into a working relationship with us. The job isn't installation; it's ongoing thinking-partner work on whatever the firm is moving through next.
02
Who can buy Coaching?
Two doors, by firm stage. Door A: sub-$2M revenue firms can buy Coaching as a cold entry — no OS Diagnostic gate, no prior relationship required. At that stage, a full CMO engagement overpays the system relative to what the firm can absorb, and Coaching is the right starting intensity. Door B: firms above $2M can only access Coaching as Spartan alumni — OS Diagnostic, Reset, CMO, or COO graduates — or by attorney referral from a firm we've worked with. The gating exists because Coaching is a relationship tier, not a cheaper substitute for CMO work at firms that can support a CMO engagement. The two doors keep the tier honest at both ends of the revenue range.
03
What's the difference between Coaching and Fractional CMO Engaged?
Different stages, different scopes, different prices. Coaching is advisory — we help you think through the next move; you and your team do the work. CMO Engaged at $3,500/mo is the lightest tier of installation work, where we direct the operating-system install and your team co-implements alongside us. Coaching is a working relationship; CMO Engaged is real install work. Coaching isn't a cheaper CMO Engaged and CMO Engaged isn't an upsold Coaching — they answer different questions for firms at different stages. If you need someone to help you think, Coaching. If you need the operating system installed, CMO.
04
What counts as fair-use async access?
Strategic input on the day — campaign approvals, vendor proposal reviews, scorecard interpretation, hiring questions, "should we pause this campaign?" decisions. Same-day response during business hours. What doesn't count: anything that turns into multi-hour work (audits, RFP reviews, full vendor due diligence). When something looks project-sized, we either book a dedicated call inside your monthly two, or we scope it as a separate engagement. The intent is real-time access to a senior operator, not unlimited consulting at retainer price.
05
Can I bring my marketing director to the calls?
Yes, and you should if you have one. Coaching often works best as a three-way conversation — us, you, and the person actually running your marketing — because it cuts the telephone-game on strategic decisions. The two-call cadence and the async access are per-firm, not per-attendee.
06
Can I step up from Coaching to a Fractional CMO engagement?
Yes — at any 90-day renewal. If the firm grows past the $2M floor, or the scorecard surfaces leaks that need system-level install work, the right move at renewal is a discovery call, then the OS Diagnostic, then a CMO engagement at the tier your baseline supports. Coaching isn't a track; it's a relationship, and stepping up is part of the path. See
the OS Diagnostic and
Fractional CMO.
07
Can I cancel before the 90-day block ends?
The 90-day block is the commitment, the same as every other Spartan engagement. We don't run pro-rated mid-block exits because the block structure is what makes the cadence work — six calls land where they need to land across a quarter, the priorities reset belongs near the front of the block, and the off-ramp at renewal is where exits belong. If the relationship genuinely isn't working, we'd rather talk it through on a call than refund a quarter.
08
I'm a referral from a current Spartan firm — what do I do?
Email us through Door B with your firm name and the name of the firm that referred you. We confirm the referral on our side, walk you through the engagement letter, and book the first call. The referral isn't ceremonial — it's how we maintain the alumni-or-referral gate for above-$2M firms.